Complaints

If you are unhappy with any part of our service, the practice operates a well defined complaints procedure. Our practice manager Julie Blackburn, to whom all complaints should be addressed in writing, handles this. If you need assistance formulating a complaint, we have a specific form to help, which can be obtained from reception. In line with current NHS policy, we initially offer an informal, in-house complaints procedure to try to resolve issues at an early stage. This in no way alters your right to pursue formal procedures at a later stage, if necessary.

If you remain dissatisfied with the response to your complaint you have the right to talk to the NHS Norfolk Complaints Team. They are required to check the quality and
performance of local NHS services so they can take up the complaint
on your behalf.

You can contact the NHS Norfolk Complaints Team at:
NHS Norfolk,
Lakeside 400,
Broadland Business Park,
Norwich
NR7 0WG
Telephone: 01603 257017/257093